Terms of service


Last updated: June 27, 2026

Welcome to Ludelle. These Terms & Conditions ("Terms") govern your access to and use of the Ludelle website, products and services.

By accessing our website or purchasing from us, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, please do not use our website.

1. General

This website is operated by Ludelle. Throughout the site, the terms "we", "us" and "our" refer to Ludelle.

We reserve the right to update or modify these Terms at any time. Any changes become effective immediately upon publication on this website. Your continued use of our website constitutes acceptance of any revised Terms.

2. Eligibility

By using this website, you represent that you are at least the age of majority in your jurisdiction or have permission from a parent or legal guardian to use this website.

You agree not to use our website or products for any unlawful purpose or in violation of any applicable laws.

3. Products

We strive to display our products as accurately as possible.

Please note that:

  • Colours may vary depending on your screen or device.

  • Product photographs are for illustrative purposes.

  • Minor manufacturing variations may occur between garments.

All product descriptions, availability and pricing are subject to change without notice.

We reserve the right to discontinue or modify products at any time.

4. Limited Releases

Many Ludelle products are released in limited quantities.

We reserve the right to limit the quantity of products purchased by any customer, household or order.

Availability is not guaranteed until your order has been accepted and payment has been successfully processed.

Orders suspected of fraud, abuse or unauthorised resale may be cancelled at our discretion.

5. Sizing

Customers are responsible for reviewing our sizing guide before placing an order.

While garment measurements are provided as accurately as possible, minor manufacturing tolerances may occur.

6. Pricing

All prices are displayed in the currency shown at checkout.

Prices may change without notice.

If an obvious pricing error occurs, we reserve the right to cancel the order and issue a full refund before dispatch.

7. Orders

When you place an order, you are making an offer to purchase.

Ludelle reserves the right to accept or decline any order at our discretion.

We may:

  • refuse or cancel orders;

  • limit quantities purchased;

  • request additional verification;

  • cancel orders suspected of fraud or unauthorised resale.

An order confirmation email does not constitute final acceptance of your order.

8. Customer Information

Customers are responsible for providing accurate billing, shipping and contact information.

Ludelle is not responsible for delays, failed deliveries or additional costs resulting from incorrect information supplied during checkout.

9. Pre-Orders

Where products are offered as pre-orders, estimated dispatch dates are provided as guides only.

Manufacturing, freight, customs clearance or other circumstances beyond our control may result in delays.

If significant delays occur, we will endeavour to keep customers informed.

10. Shipping

Any shipping timeframes provided by Ludelle are estimates only and may vary depending on destination and circumstances beyond our control.

Once an order has been dispatched, delivery is the responsibility of the shipping carrier.

International customers may be responsible for customs duties, taxes or import charges imposed by their local authorities.

11. Product Care

Customers are responsible for following the care instructions provided with their garments.

Ludelle is not responsible for damage resulting from improper washing, drying, alterations, misuse or normal wear over time.

12. Intellectual Property

All content on this website, including but not limited to our branding, logos, graphics, photographs, product designs, videos, written content and website design, is owned by or licensed to Ludelle and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed or used without our prior written permission.

13. Feedback

If you submit reviews, photographs, testimonials or other feedback to Ludelle, you grant us permission to use, reproduce, publish and display that content for promotional and commercial purposes.

You confirm that any content you submit is your own or that you have permission to share it.

14. Acceptable Use

You agree not to:

  • use our website for unlawful purposes;

  • interfere with website security;

  • introduce viruses or malicious software;

  • scrape or copy website content without permission;

  • misuse our intellectual property;

  • attempt unauthorised access to our systems.

We reserve the right to restrict or terminate access where these Terms are violated.

15. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the content, policies or practices of those third-party websites.

16. Accuracy of Information

While we aim to keep all information accurate and up to date, occasional errors or inaccuracies relating to pricing, product descriptions, availability or shipping may occur.

We reserve the right to correct such errors and cancel or amend affected orders where necessary.

17. Disclaimer

To the fullest extent permitted by law, our website and services are provided on an "as is" and "as available" basis.

Nothing in these Terms excludes or limits any rights you may have under the Australian Consumer Law or other applicable legislation.

18. Limitation of Liability

To the maximum extent permitted by law, Ludelle shall not be liable for any indirect, incidental or consequential damages arising from the use of our website or products.

Our total liability in relation to any claim shall not exceed the amount paid for the relevant order.

Nothing in these Terms excludes rights that cannot legally be excluded under the Australian Consumer Law.

19. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy and any additional policies published on our website from time to time, constitute the entire agreement between Ludelle and the customer regarding use of our website and purchases made through it.

21. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the courts of New South Wales.

22. Contact

If you have any questions regarding these Terms & Conditions, please contact us:

Ludelle

Email: ludelle.au@outlook.com